FAQ

Creating an account at 4Cx Casino is quick and straightforward. Start by visiting our website and clicking the "Sign Up" or "Register" button in the top right corner. You'll need to provide some basic information, including your email address, full name, date of birth, and the last four digits of your Social Security Number (for US verification purposes).After entering your information, you'll need to create a username and password. Make sure your password is secure by using a combination of letters, numbers, and special characters. You'll also need to agree to our terms and conditions and privacy policy.Once you've submitted your registration form, we'll send a verification email to the address you provided. Click the verification link to confirm your account. In some cases, we may require additional verification documents to comply with regulatory requirements. After verification, your account will be active, and you'll receive your welcome bonus of 100 Gold Coins and 4.44 4C Cash automatically.

At 4Cx Casino, we operate on a dual-currency system that allows us to offer legal gaming options across 33 US states:Gold Coins are our play-for-fun currency that has no real-world value. These coins are used exclusively for entertainment purposes and cannot be redeemed for cash or prizes. You can use Gold Coins to play any game on our platform without risking real money. We regularly offer free Gold Coins through daily login bonuses, social media promotions, and purchase packages.4C Cash is our sweepstakes currency that can be redeemed for real cash prizes after meeting playthrough requirements. When you win using 4C Cash, those winnings can be converted to real money and withdrawn. 4C Cash can be obtained through our welcome bonus, as a bonus with Gold Coin purchases, through mail-in requests (no purchase necessary), or by winning promotional contests.Remember that while Gold Coins are just for fun, 4C Cash play falls under sweepstakes rules and allows for the possibility of winning redeemable prizes, subject to our terms and conditions and a 1x playthrough requirement.

Claiming your welcome bonus at 4Cx Casino couldn't be easier – it's automatic! When you successfully register and verify your new account, we'll immediately credit your account with 100 Gold Coins and 4.44 4C Cash. There's no bonus code to enter and no deposit required.The Gold Coins portion of your welcome bonus can be used immediately for entertainment play on our platform. These coins have no cash value but provide plenty of gaming fun.The 4.44 4C Cash portion is subject to a 1x playthrough requirement, which means you need to wager the full amount once before any winnings become eligible for redemption. This 4C Cash can be used for sweepstakes play on our sports betting matchups and competitions.Your welcome bonus will appear in your account balance as soon as your registration is complete. If you don't see it within a few minutes of verifying your account, please contact our customer support team via live chat or email at hello@4cx.io, and we'll resolve the issue promptly.

4Cx Casino currently accepts Visa and MasterCard as our primary payment methods for purchasing Gold Coins packages. When you make a purchase, you'll also receive bonus 4C Cash as part of our promotional offering.All transactions are processed in US Dollars (USD) and are secured with industry-standard encryption to ensure your financial information remains safe. Our payment system is designed to be straightforward and user-friendly, with clear information about what you're purchasing.We're actively working to expand our payment options to include additional methods such as digital wallets and bank transfers in the near future. For any payment-related issues or questions, our customer support team is available to assist you.Remember that while purchases are optional, they allow you to continue playing with Gold Coins and receive bonus 4C Cash. However, we also offer free alternative methods to receive 4C Cash through our mail-in option, in compliance with sweepstakes laws.

Redeeming your 4Cx Casino winnings is a straightforward process. Only 4C Cash winnings are eligible for redemption, as Gold Coins have no cash value. To qualify for redemption, you must first complete the 1x playthrough requirement on your 4C Cash.When you're ready to redeem, navigate to the "Cashier" or "Redemption" section of your account and select "Redeem Prizes." The minimum redemption amount is typically $10, though this may vary based on your location and chosen redemption method.Before your first redemption, you'll need to complete our verification process, which requires submitting identification documents to comply with regulatory requirements. This typically includes a government-issued ID and proof of address. This verification process helps ensure the security of all our players.Once your redemption request is submitted and verification is complete, processing typically takes 3-5 business days. Redemptions are generally processed through the same method used for purchases when possible, or via bank transfer for larger amounts.There are no fees or commissions charged by 4Cx Casino on your redemptions – you receive 100% of your eligible winnings.

4Cx Casino specializes in sports betting matchups and competitions rather than traditional casino games. Our platform offers a variety of sports-related betting options powered by Pragmatic Play software, ensuring a high-quality, fair gaming experience.You can place bets on popular sports events including MLB baseball games, golf tournaments, basketball matchups, football games, and more. We regularly update our offerings to include seasonal sports and major sporting events.Unlike traditional online casinos, we don't currently offer slots, table games, or live dealer options. Our focus is on providing an engaging sports betting experience that complies with sweepstakes laws across the United States.All games can be played using either Gold Coins (for entertainment only) or 4C Cash (for sweepstakes play with redemption potential). Our intuitive interface makes it easy to switch between currency types and place your bets with confidence.We're constantly working to expand our game selection while maintaining our commitment to fair play and regulatory compliance.

At 4Cx Casino, we keep our wagering requirements simple and player-friendly. All 4C Cash, whether received as part of your welcome bonus, from Gold Coin purchases, through mail-in requests, or from promotions, has a 1x playthrough requirement.This means you need to wager the amount of 4C Cash you received just once before any winnings become eligible for redemption. For example, if you receive 4.44 4C Cash as part of your welcome bonus, you'll need to place bets totaling 4.44 4C Cash before you can redeem any winnings from those bets.Gold Coins have no wagering requirements since they have no redemption value and are used solely for entertainment purposes.Our 1x playthrough requirement is significantly lower than what you'll find at many other gaming sites, which often require 10x, 20x, or even higher wagering before allowing withdrawals. We believe in transparent, fair policies that give our players a genuine opportunity to enjoy their winnings.All wagering requirements must be met within 60 days of receiving the bonus, or the unused portion may expire. Wagering contributions come only from sports betting matchups and competitions.

Yes, 4Cx Casino is fully optimized for mobile play! Our platform uses responsive web design technology that automatically adjusts to fit your screen size, whether you're playing on a smartphone, tablet, or desktop computer.You don't need to download any apps to enjoy 4Cx Casino on your mobile device. Simply visit our website using your mobile browser (Chrome, Safari, Firefox, etc.), and you'll have access to all the same features available on the desktop version, including:Account registration and managementDeposits and redemptionsFull game library accessBonus promotionsCustomer supportOur mobile platform works seamlessly on both iOS and Android devices. The interface is designed to be touch-friendly, with easy navigation and betting controls optimized for smaller screens.While we don't currently offer a dedicated mobile app, our mobile web experience provides all the functionality you need without taking up storage space on your device. This also means you'll always have access to the latest version of our platform without needing to download updates.

4Cx Casino is currently available in 33 US states, operating under sweepstakes casino laws that make our unique gaming model legal in these jurisdictions. Players from the following states can register and play on our platform:Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.Unfortunately, we cannot accept players from Washington, Idaho, Michigan, Nevada, and several other states where sweepstakes casino operations are restricted. These restrictions are due to specific state laws regarding sweepstakes and gambling activities.We're actively working to expand our service area as regulations evolve. If your state isn't currently supported, we recommend checking back periodically as we continue to grow our legal footprint across the United States.All players must be at least 18 years old (or 21 in some states) to register and play at 4Cx Casino, regardless of their location.

Our Know Your Customer (KYC) verification process is designed to protect both our players and our platform while complying with regulatory requirements. Verification is required before your first redemption but may be requested at any time.The KYC process typically involves providing:A clear copy of a government-issued photo ID (driver's license, passport, or state ID)Proof of address (utility bill, bank statement, or official mail dated within the last 3 months)Confirmation of the payment method used (partial credit card details or bank statement)To submit your verification documents, log into your account, navigate to the "My Account" section, and select "Verification." You'll find secure upload tools and specific instructions for each document type.Our verification team processes most requests within 24-48 hours. During high-volume periods, this may extend to 72 hours. You'll receive email notifications about the status of your verification.We take data protection seriously, and all submitted documents are handled in accordance with strict security protocols and our privacy policy. Your information is encrypted and only accessible to authorized personnel for verification purposes.Once verified, you typically won't need to repeat the process unless you change your address or payment methods or if additional verification is required by regulations.

At 4Cx Casino, we're committed to promoting responsible gambling practices. We provide several tools and resources to help our players maintain control over their gaming activities:Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits can be adjusted, but decreases take effect immediately while increases require a cooling-off period.Session Reminders: Activate notifications that alert you when you've been playing for a certain amount of time, helping you stay aware of how long you've been gaming.Self-Assessment Tools: Access questionnaires designed to help you evaluate your gambling habits and identify potential issues before they become problems.Temporary Time-Out: Take a break from gaming by setting a temporary account suspension for 24 hours, 7 days, 30 days, or a custom period.Self-Exclusion: For longer-term breaks, you can self-exclude from our platform for 6 months, 1 year, or permanently. During this period, you cannot access your account or create new ones.We also provide information about and links to professional gambling addiction resources, including the National Problem Gambling Helpline (1-800-522-4700) and organizations like Gamblers Anonymous.Our customer support team is trained to recognize signs of problem gambling and can provide guidance on using these tools or finding additional help when needed.

4Cx Casino offers responsive customer support through multiple channels to ensure you can always get the assistance you need:Live Chat: Our most popular support option is available directly on our website. Click the chat icon in the bottom right corner of any page to connect with a support agent in real-time. Live chat support is typically available from 8 AM to midnight ET, seven days a week.Email Support: For less urgent inquiries or if you need to send documentation, you can email our support team at hello@4cx.io. We strive to respond to all email inquiries within 24 hours, though complex issues may require additional time.FAQ Section: Before contacting support, we recommend checking this FAQ section, as many common questions are already answered here in detail.Social Media: While not our primary support channel, you can also reach out through our official social media accounts for general inquiries and updates.Our support team is trained to assist with account issues, bonus questions, technical problems, responsible gambling concerns, and any other aspects of your 4Cx Casino experience. All communication with our support team is confidential and handled with the utmost professionalism.For security reasons, our support team may need to verify your identity before discussing account-specific details or making changes to your account.